Shipping policy

At Skinzoma, we aim to process and deliver your orders as quickly and smoothly as possible.

Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed. Orders may take additional time to process during sales, promotions, or periods of high order volume.

Delivery Time

Orders are usually delivered within 2–3 business days after processing. Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Order Delays

While we do our best to ensure timely delivery, Skinzoma is not responsible for delays caused by courier companies, incorrect or incomplete addresses, weather conditions, public holidays, or other circumstances outside our control.

Incorrect Address

Customers are responsible for providing a correct and complete delivery address and contact number. If an order cannot be delivered because of an incorrect or incomplete address or unavailable recipient, additional delivery charges may apply.

Damaged or Incorrect Orders

Please inspect your order immediately after receiving it. If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery at skinzoma@gmail.com or WhatsApp 03148896667. Eligible issues will be handled according to our Exchange Policy.

Contact Information

Business Name: Skinzoma
Business Address: Lahore, Pakistan
Business Number: 03148896667
WhatsApp: 03148896667
Email: skinzoma@gmail.com