Refund policy

We have an exchange-only policy. We do not offer refunds or returns for a refund.

If you receive an incorrect, damaged, defective, or different product from the one you ordered, you must contact us within 3 days of receiving your order. Please provide your order details along with clear photos or videos showing the issue so we can review and assist you.

To be eligible for an exchange, the product must be unused, unworn, and in its original condition and packaging. Products that have been used, damaged after delivery, or altered by the customer may not be eligible for exchange.

Once your exchange request is approved, the exchange process must be completed within 11 days. Requests made after the applicable time period may not be accepted.

Exchanges are only available for products that are received damaged, defective, or incorrect. Change of mind, incorrect product selection, personal preference, or dissatisfaction with the product does not qualify for an exchange.

For hygiene and safety reasons, beauty and personal-care products that have been opened, used, or tampered with cannot be exchanged unless the product was received damaged, defective, or incorrect.

To request an exchange, please contact us at skinzoma@gmail.com or WhatsApp us at 03148896667. Please do not send any product back before contacting us and receiving instructions from our team.

If your exchange is approved, we will provide you with the necessary instructions for returning the eligible product. Once the returned product is received and inspected, we will process the exchange according to our policy.

We do not provide cash refunds, refunds to the original payment method, store-credit refunds, or refunds for shipping charges. Our policy is strictly exchange-only for eligible damaged, defective, or incorrect products.

For any questions regarding our Exchange Policy, please contact us:

Business Name: Skinzoma
Business Address: Lahore, Pakistan
Business Number: 03148896667
WhatsApp: 03148896667
Email: skinzoma@gmail.com